Rarely do I leave reviews however I'm disappointed as the drive kept disappearing with this recovery software. The menu seemed a bit buggy when selecting drives / partitions. Support seems outside of North America so responses were very late at night. I've paid for full license, bought another product cheaper and it worked really well! I was on a tight timeline and I couldn't wait days to recover the files I needed. I would recommend really trying the trial version first or at most, subscribe for a month and make sure it can actually fully scan the drive. The vendor will not refund as per their policy and thankfully it wasn't too expensive. I'm rating a 2 because I think if the drive stopped "disconnecting" as the software claimed, I think it would work. Every time it disconnected, I'd be forced to start over. It was actually finding files... So if that can get fixed, I do believe the product will be ok.